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Dublin Airport Wins International Award For Digital Transformation

Esri Ireland, the market leader in Geographic Information Systems (GIS), announced today daa has won a Special Achievement in GIS (SAG) Award at the Esri International User Conference.

The event took place in San Diego. daa was chosen ahead of 300,000 eligible candidates from across the world. This was for its deployment of Esri’s mapping technology across Dublin Airport to enhance the passenger experience and improve day-to-day operations.

Operating Ireland’s busiest airport, daa handles more than 2,300 flights every week. They welcomed 31.5 million passengers in 2018. daa’s work involves the daily management of 35,000 assets across the airport. These include lifts, escalators, runways and boarding gates.

To maintain a consistent and safe experience for an increasing number of passengers, daa required a single, integrated, real-time platform to overview the performance of all its assets. Esri Ireland worked with them to replace their manual, paper-based systems with a streamlined one allowing management to easily track the day-to-day running of the airport.

The solution will enable the airport to enhance passenger wayfinding, maximise route efficiency and present commercial opportunities. This is all the while minimising bottlenecks and improving the overall customer experience.

By introducing mobile, desktop and web-based mapping applications, airport staff can remotely report safety issues and collect detailed reports of any incidents as they encounter them. Collating and analysing this data on the Esri platform, airport management can pinpoint, using heat maps, high risk areas to preempt and manage likely future issues.

The app’s mobile functionality also enables airport employees to report and monitor flight-risk hazards on the 1,700,000 m2 of airfield. These include drone and laser incursions.

The technology has also been used to report on incidents involving birds crossing flight paths, over a period of up to five years, to reveal incursions, near misses and migratory patterns. This helps reduce the number of incidents.

The solution has drastically improved business efficiencies in the airport. Following passenger growth of 52 per cent from 2013 to 2018, Esri’s platform grants the ability to analyse large volumes of data and gain accurate information. This is to make better decisions about the future of the airport and ensure sustainable continued growth.

Commenting on daa’s award, Esri’s founder and president Jack Dangermond said in a statement: “I’m delighted to present Dublin Airport with this award. daa has demonstrated that mapping technology can not only streamline business operations in an airport environment, but also make a real difference to passengers, creating a more seamless and comfortable airport experience.”

Morgan Crumlish, spatial data manager, Dublin Airport said; “It’s a fantastic honour to receive this award in acknowledgment of how our team has embraced digital transformation in Dublin Airport. Esri Ireland has provided first-class support. This is to ensure that we had all of the necessary knowledge to make the project a success. It’s been heartening to see every member of airport staff use the app.”

“It was great to be invited along to Esri’s conference in San Diego to witness the other fascinating ways in which businesses – big and small – are using GIS software. As an airport that welcomed 31.5 million passengers through our doors in 2018, we are always looking at how best to streamline our processes and make our customers’ journeys as smooth as possible. Leveraging the most innovative technology, Dublin Airport will continue to be at the forefront of a new age of travel.”

Esri’s International User Conference is the world’s largest GIS conference with over 19,000 attendees. The SAG Awards recognise outstanding applications of Esri’s ArcGIS technology – a digital mapping platform used by organisations globally to gather, manage, analyse and map data.

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